Device Warranty

New (sealed) devices

Covered by the manufacturer's warranty. We're happy to help you file a claim.

Open Box, Refurbished and Pre-owned devices: 30-day limited warranty

• For 30 days from purchase we'll repair, replace or refund (our choice) a device that stops working because of a hardware defect.
• Covered: hardware that fails under normal use — screen, buttons, charging port, speakers, microphone, cameras, Wi-Fi/cellular, and a battery that won't hold a charge or swells.
• Covered: a device we sold as “Unlocked” that turns out to be carrier-locked or blacklisted for a reason that happened before you bought it.
• If we can't fix or replace it with the same or a better model, you get a full refund.

Not covered

• Drops, cracks, liquid damage, or damage from misuse.
• Devices opened or repaired by anyone other than MICROTECH WIRELESS.
• Normal wear, cosmetic marks already described when you bought it, and normal battery aging.
• Software problems, lost data, apps, or accounts (we can help, but it isn't a warranty repair).
• Lost or stolen devices.

How to use your warranty

Bring the device and your receipt to the store, or call (201) 222-3315. Most warranty checks are done the same day. Please back up your data first — a replacement device won't have your information on it.

This warranty is in addition to any rights you have under New Jersey and federal law.