Repair Terms & Repair Warranty

Estimates and approval

• We'll give you a price before we start. We won't charge you for work you didn't approve.
• If we find another problem during the repair, we'll contact you before doing extra work.
• If a diagnostic fee applies (for example, our pickup diagnostic service), we tell you before you book.

Your data

• Please back up your device before the repair. Repairs can sometimes cause data loss even when done correctly, and we can't be responsible for data loss that happens during a repair done with reasonable care.
• We may need your passcode to test the device before and after the repair. We only use it for testing and never access your personal data beyond that.
• Data recovery is attempted on a best-effort basis; we can't guarantee results.

Parts and what to expect

• We'll tell you which part quality you're getting (genuine/OEM, premium aftermarket, or standard aftermarket). Prices depend on the part you choose.
• On some iPhones and other devices, the phone may show a “non-genuine part” or “unknown part” message after a screen, battery or camera replacement. Some features (like True Tone or battery health readings) may be limited depending on the part.
• Water and dust resistance can't be guaranteed after a device has been opened.
• Devices with liquid damage, earlier repairs, or bent frames can have hidden problems that show up during or after the repair. We'll explain the risk before we start.

Repair warranty: 90 days

• Parts and labor for the repair we performed are covered for 90 days. If the part we installed fails under normal use, we fix it free.
• Liquid-damage and board-level (micro-soldering) repairs are covered for 30 days on the specific fault we repaired, because other hidden damage can appear later.
• Not covered: new physical or liquid damage, or anyone else opening the device after our repair.

Picking up your device

• We'll text or email you when your device is ready. Payment is due at pickup.
• If a device isn't picked up within 60 days of our “ready” message, we'll send a final notice by text and email. If it's still not picked up 30 days after the final notice, it will be considered abandoned and may be wiped and responsibly recycled.
• Please keep your contact information up to date so we can reach you.

Pickup & delivery service

When we pick up your device, someone 18 or older must hand it over. We'll confirm the device and its condition when we collect it, and the same repair terms apply.